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Privacy Policy

Bushra Home Care Services Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with Ontario’s Personal Health Information Protection Act (PHIPA) and other applicable laws.

1. Collection of Personal Information

We collect personal information to provide home care services and ensure the highest quality of care. This may include:

  • Contact information (e.g., name, address, phone number, email).
  • Personal health information (e.g., medical history, care needs, health conditions).
  • Payment and billing details.
  • Emergency contact information.

We collect this information directly from you, your authorized representatives, or healthcare providers involved in your care.

2. Use of Personal Information

We use your personal and health information for purposes such as:

  • Planning, managing, and delivering home care services.
  • Communicating with you and your family about your care.
  • Coordinating with healthcare providers and other authorized professionals.
  • Billing and administrative purposes.
  • Complying with legal and regulatory requirements.

3. Disclosure of Personal Information

Your information will only be shared with:

  • Healthcare providers or professionals involved in your care.
  • Authorized representatives, as directed by you.
  • Third-party service providers (e.g., billing or technical support) bound by confidentiality agreements.
  • Regulatory bodies or as required by law (e.g., audits, investigations, or legal obligations).

We will not sell, rent, or share your personal information for marketing purposes.

4. Safeguarding Your Information

We take the protection of your personal information seriously. Measures include:

  • Secure storage of physical and electronic records.
  • Access restricted to authorized personnel only.
  • Encryption and secure transfer methods for electronic data.
  • Regular staff training on privacy and confidentiality.

5. Retention of Information

We retain your personal and health information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer required, information is securely destroyed or anonymized.

6. Your Rights

Under PHIPA, you have the right to:

  • Access your personal health information and request corrections.
  • Withdraw consent for the collection, use, or disclosure of your information (subject to legal or contractual obligations).
  • File a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact us using the information below.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on our website with the effective date clearly indicated.

8. Contact Us

For questions, concerns, or to request access to your personal information, please contact:

Bushra Home Care Services Inc.

Email: info@bushrahomecare.ca

Phone: 1 (800) 959-1606

Address: 201 - 1065 Canadian Place # 1134 Mississauga, ON L4W 0C2 Canada